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    APAC Xchange 2020 Virtual Summit

    October 22nd - November 22nd, 2020
    9:00 AM - 1:00 PM AEDT Australia

    9:30 AM - 1:30 PM IST India

    Please note: Some corporate networks/VPNs may interfere with event site usage.  
    If you're having trouble streaming videos or logging in, 
    please try again with a personal laptop, tablet or phone. 

    Welcome to APAC Xchange 2020 Virtual Summit

    Watch all of the sessions by opening our agenda page in your browser window. 

    Click on the first session when it is LIVE. After the session, go back to the agenda page and click the next LIVE session.

    Chat during the conference by joining our Slack Workspace - if you haven't signed up, do so now - and open in a separate browser window. You can network and connect with fellow attendees through DM or post a question.

    This side-by-side view ensures you'll have the very best experience during Xchange 2020 Virtual Summit. Watch and learn, chat and connect, and remember to rate each of our sessions. We hope you enjoy the show!

    About the Event

    This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe. Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.

    Our Speakers

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    AK
    Alok Kulkarni
    Technology Council Member
    Cyara
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    AM
    Ankan Mukherjee
    Director Application and Quality Engineering || DevOps || Delivery
    Healthfirst
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    BP
    Blair Pleasant
    President & Principal Analyst
    COMMfusion, LLC
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    DT
    Dex Torricke-Barton
    Head of Communications
    Oversight Board Administration
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    MM
    Mike Monegan
    VP Product Management
    Cyara
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    JW
    John Wood
    Virtual Assistant Product Owner
    Spark New Zealand
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    AH
    Amy Hudson
    Vice President, Global Center of Excellence
    Cyara
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    RB
    Roy Bacharach
    Principal Director
    Accenture
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    JV
    Jan Kees van Bergen
    IT Engineering Lead Customer Interaction
    ABN AMRO Bank N.V.
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    SS
    Sandeep Singh
    Director, Consulting
    CGI
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    MS
    Mark Shaw
    Engineering Manager
    Assurant
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    MS
    Maxie Schmidt-Subramanian
    Principal Analyst
    Forrester
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    LC
    Linda Chen
    CMO
    Cyara
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    JK
    Jessica Kaufman
    Director, Enterprise Voice
    Humana, Inc.
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    CP
    Cheryl Parsons
    Application Development Manager
    Capital Group
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    JE
    Joe Eisner
    Global Partner Strategy Lead, Productivity Applications GTM
    AWS
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    MC
    Mahalakshmi Chandran
    Senior Manager Engineering
    Anthem
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    KA
    Khalid Ali
    Global Solution Strategist, Communications | Media | Technology
    Splunk
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    FM
    Fyfe Meggs
    Engineering Chapter Lead (Contact Centre)
    ANZ
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    MR
    Mark Ryan
    Solution Architect
    Cyara
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    VG
    Vishad Garg
    Senior Manager
    Oracle
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    BM
    Bonny Malik
    Executive Director
    Cyara
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    SV
    Sofia Valdes-Lora
    Business Development
    Cyara

    Favorite Moments from Xchange 2019 in San Francisco

    Hear What Attendees Said

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