October 22nd - November 22nd, 2020 9:00 AM - 1:00 PM AEDT Australia 9:30 AM - 1:30 PM IST India
Please note: Some corporate networks/VPNs may interfere with event site usage. If you're having trouble streaming videos or logging in, please try again with a personal laptop, tablet or phone.
Welcome to APAC Xchange 2020 Virtual Summit
Watch all of the sessions by opening our agenda page in your browser window.
Click on the first session when it is LIVE. After the session, go back to the agenda page and click the next LIVE session.
Chat during the conference by joining our Slack Workspace - if you haven't signed up, do so now - and open in a separate browser window. You can network and connect with fellow attendees through DM or post a question.
This side-by-side view ensures you'll have the very best experience during Xchange 2020 Virtual Summit. Watch and learn, chat and connect, and remember to rate each of our sessions. We hope you enjoy the show!
About the Event
This October, the APAC Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.
Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.
Technology Council Member
Director Application and Quality Engineering || DevOps || Delivery
President & Principal Analyst
Head of Communications
Oversight Board Administration
VP Product Management
Virtual Assistant Product Owner
Spark New Zealand
Vice President, Global Center of Excellence
Jan Kees van Bergen
IT Engineering Lead Customer Interaction
ABN AMRO Bank N.V.
Director, Enterprise Voice
Application Development Manager
Global Partner Strategy Lead, Productivity Applications GTM
Senior Manager Engineering
Global Solution Strategist, Communications | Media | Technology
Engineering Chapter Lead (Contact Centre)
Favorite Moments from Xchange 2019 in San Francisco